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If your Mac is connected to the Internet but suddenly starts asking for your password, you should generally try again later, and if necessary work with your email provider to resolve. If you're using Apple's iCloud Mail, learn how to resolve issues with iCloud Mail.
Why is Mail asking for your password?
Mail asks for your password when it is connecting to your email provider, but can't connect to your email account because your email provider isn't accepting your email password.
Your email provider may reject your password for several reasons, including:
- You're not using your current email password. If you updated the password on another device, make sure that you're using the same password on your Mac.
- Your email provider needs you to update or reset your password for security reasons. For example, if you're using Google’s two-step verification, your Gmail account in Mail requires the appropriate app-specific password.
- Your email provider deactivated or suspended your account. Contact your email provider for help.
Check your password in Internet Accounts preferences
Depending on the type of email account you're using, you might be able to correct the password as follows:
- Quit Mail. If it doesn't quit, you can force it to quit.
- Choose Apple menu > System Preferences, then click Internet Accounts.
- Select your mail account in the sidebar.
- If you see a password field for your account, delete the password and type the correct password.
- Close System Preferences, then open Mail and try using your account again.
If Mail still asks for your password, the password is probably incorrect. Your email provider can help you verify your email settings and make sure that you're using the correct password.
Test using webmail
Many email providers offer webmail, which is a way to use email with a web browser such as Safari, instead of with an email app such as Mail. For example, if you're using an iCloud Mail account, you can use iCloud.com to send and receive email.
Because the password that you use with Mail is usually the same password that you use with webmail, try signing in to webmail with that password. If it doesn't work there either, your password is probably incorrect. Your email provider can help you verify your email settings and make sure that you're using the correct password for the Mail app.
Remove your account, then add it back
If no other solutions work, try setting up your email account again. To do that, first remove your email account, then add the account back.
Learn more
- If you're using Apple's iCloud Mail, learn how to resolve issues with iCloud Mail. The password that you use with iCloud Mail is your Apple ID password. Learn what to do if you forgot your Apple ID password or want to change your Apple ID password.
- If you forgot or want to change the email password for a different email service, contact the email provider or request a password reset from their website.
Important
Your administrator may not allow you to use app passwords. If you don't see App passwords as an option, they're not available in your organization. Samsung switch app for mac.
When using app passwords, it's important to remember:
- App passwords are auto-generated, and should be created and entered once per app.
- There's a limit of 40 passwords per user. If you try to create one after that limit, you'll be prompted to delete an existing password before being allowed to create the new one.NoteOffice 2013 clients (including Outlook) support new authentication protocols and can be used with two-step verification. This support means that after two-step verification is turned on, you'll no longer need app passwords for Office 2013 clients. For more info, see the How modern authentication works for Office 2013 and Office 2016 client apps article.
Create new app passwords
During your initial two-factor verification registration process, you're provided with a single app password. If you require more than one, you'll have to create them yourself. You can create app passwords from multiple areas, depending on how two-factor verification is set up in your organization. For more information about registering to use two-factor verification with your work or school account, see Overview for two-factor verification and your work or school account and its related articles.
Where to create and delete your app passwords
You can create and delete app passwords, based on how you use two-factor verification:
- Your organization uses two-factor verification and the Additional security verification page. If you're using your work or school account (such as, [email protected]) with two-factor verification in your organization, you can manage your app passwords from the Additional security verification page. For detailed instructions, see Create and delete app passwords using the Additional security verification page in this article.
- Your organization uses two-factor verification and the Office 365 portal. If you're using your work or school account (such as, [email protected]), two-factor verification, and Office 365 apps in your organization, you can manage your app passwords from the Office 365 portal page. For detailed instructions, see Create and delete app passwords using the Office 365 portal in this article.
- You're using two-factor verification with a personal Microsoft account. If you're using a personal Microsoft account (such as, [email protected]) with two-factor verification, you can manage your app passwords from the Security basics page. For detailed instructions, see Using app passwords with apps that don't support two-step verification.
Create and delete app passwords from the Additional security verification page
You can create and delete app passwords from the Additional security verification page for your work or school account.
- Sign in to the Additional security verification page, and then select App passwords.
- Select Create, type the name of the app that requires the app password, and then select Next.
- Copy the password from the Your app password page, and then select Close.
- From the App passwords page, make sure your app is listed.
- Open the app you created the app password for (for example, Outlook 2010), and then paste the app password when asked for it. You should only have to do this once per app.
To delete an app password using the App passwords page
- From the App passwords page, select Delete next to the app password you want to delete.
- Select Yes to confirm you want to delete the password, and then select Close.During bulk upload, files and folders can be paused or cancelled while in progress.Mobile Amazon Drive offers free smartphone application for iOS and Android mobile devices. The mobile application does everything on the Web and in addition automatically backs up and upload all the media files in the mobile device to the cloud. Amazon's proprietary devices, and, ship with free unlimited photo storage which similarly backs up the photos files in the tablet to Amazon Drive. Features File sharing Files and folders can be selected to be downloaded to the device or generate a randomized shareable link.This link can be directed e-mailed, or shared to social media.The app password is successfully deleted.
Create and delete app passwords using the Office 365 portal
If you use two-step verification with your work or school account and your Office 365 apps, you can create and delete your app passwords using the Office 365 portal.
To create app passwords using the Office 365 portal
- Sign in to Office 365 and then go to the My account page, select Security & privacy, and then expand Additional security verification.
- Select the text that says, Create and manage app passwords to open the App passwords page.
- Select Create, type the name of the app that requires the app password, and then select Next.
- Copy the password from the Your app password page, and then select Close.
- From the App passwords page, make sure your app is listed.
- Open the app you created the app password for (for example, Outlook 2010), and then paste the app password when asked for it. You should only have to do this once per app.
To delete app passwords using the App passwords page
- From the App passwords page, select Delete next to the app password you want to delete.
- Select Yes in the confirmation box, and then select Close.The app password is successfully deleted.
Find App Password Office 365
If your app passwords aren't working properly
Make sure you typed your password correctly. If you're sure you entered your password correctly, you can try to sign in again and create a new app password. If neither of those options fix your problem, contact your organization's Help desk so they can delete your existing app passwords, letting you create brand-new ones.
Change My Office 365 Password
Next steps
Office 365 Mac Calendar
- Try out the Microsoft Authenticator app to verify your sign-ins with app notifications, instead of receiving texts or calls.